CASE STUDY: Powering Success for Our Fixture Manufacturer Partner

Client Overview

Our client is a leading fixture manufacturer known for pairing innovative design with quality craftsmanship to elevate retail environments. Guided by their purpose—“Valuing people so they feel safe, inspired, and fulfilled”—they’ve become a trusted partner to some of the most recognizable retail brands. As demand for their products surged, they partnered with Knight-Swift Warehousing & Fulfillment to scale operations and keep their supply chain running with precision.

Client Challenges (Opportunities for KSWF Solutions):

The fixture manufacturing client aimed to improve several aspects of its logistics operations:

1. Order Import Inefficiencies: The client's previous method of importing POs by order quantity needed optimization for truckload efficiency.
2. Load Plan Data Gaps: Their load plan lacked critical data necessary for comprehensive reporting.
3. Key Reporting & Data Accuracy: The client needed enhanced accuracy in shipment data tracking within their system.
4. System Modernization: The fixture manufacturer sought an upgraded Warehouse Management System (WMS) to support its growth.

Knight-Swift's Solutions for the Fixture Manufacturer

Knight-Swift implemented a comprehensive suite of solutions tailored to the fixture manufacturers' needs, as
outlined in their contract terms which include dedicated managed warehouse and staffing:

• Optimized Load Planning: Knight-Swift updated the client's load plan to include all pertinent information needed for reporting and shifted it to reflect per-truck shipments instead of per PO quantity, enhancing efficiency.
• Enhanced Data Management: Knight-Swift's Database team utilized the revised load plan to track the clients' shipment data more accurately, achieving 100% accuracy by the end of Q1.
• WMS Implementation: Knight-Swift successfully implemented the new Logiwa Legacy WMS system for the clients' dedicated operations.
• Dedicated Continuous Improvement: A new container tracking strategy was implemented for more efficient tracking of the clients' goods.

Results and Value Delivered to the Fixture Manufacturer

Knight-Swift's solutions delivered significant, measurable benefits for the fixture manufacturing client in Q1
2025:

Substantial Volume Growth Support: Knight-Swift effectively managed a 116% increase in the clients' program volume and a 118% increase in truck usage between Wave 2 (Jan 2025) and Wave 3 (Mar 2025)

• Wave 2: 307,000 pieces, 29 trucks
• Wave 3: 664 pieces, 72 trucks.
• Wave 3: 664,000 pieces, 72 trucks.

Achievement of KPI Targets

• 24-hour dock-to-stock turnaround time achieved.
• 100% bulk inventory accuracy maintained.
• 99.67% shipping accuracy rate across 2,427 pallets shipped.

Improved Reporting and Efficiency:

• The clients' reporting accuracy reached 100% by the end of Q1 2025, up from 87.5%.

The Results

Through a strategic partnership and the deployment of tailored logistics solutions, Knight-Swift Warehousing & Fulfillment successfully addressed the operational challenges of its client, a leading fixture manufacturer, in Q1 2025. The results were significant improvements in efficiency, accuracy, and the ability to scale. The Knight-Swift's commitment to adding value and fostering client success, as per their contract terms, which emphasize flexibility, an agile model, continuous process improvement, and improved communication.

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